100% SHADE MATCH GUARANTEE

Your shade. Our promise.

Choosing your shade online shouldn't feel like a gamble.

At CLEAR SkinVeil, we want you to feel confident in your coverage. That's why your first SkinVeil order is protected by our 100% Shade Match Guarantee.

If your first shade isn't the right match, we'll send you one FREE replacement shade, subject to the terms below.

1. Who Is Eligible?

Our Shade Match Guarantee applies to your first SkinVeil purchase only.

To qualify:

• You must be a first-time SkinVeil customer.

• Your request must be submitted within 30 calendar days of delivery.

• The replacement must be for a different shade of the same SkinVeil product.

• Only one free replacement unit is available per customer, even if multiple units were purchased.

The guarantee applies to shade mismatches and cannot be used repeatedly on subsequent purchases.

2. How to Request Your Free Shade Replacement

If your shade isn't quite right, we're here to help.

Step 1 — Contact Us

Open the Shopify Inbox chat on our website within 30 days of receiving your order.

Step 2 — Provide Your Order Details

Share your order number, the shade you purchased, and whether it appears too light, too dark, or has the wrong undertone.

Step 3 — Let Us Help You Find Your Match

Our team will help you compare our eight shades and select a more suitable alternative.

We may suggest an optional photo of the product swatched on your skin in natural daylight. You do not need to provide photographs of scars or other personal areas.

Step 4 — Receive Your Replacement

Once approved, we'll arrange shipment of your replacement shade at no additional product or standard shipping cost.

Only one free replacement is provided under this guarantee.

3. Do I Need to Return My Original Product?

No. Your first shade is yours to keep.

We understand that cosmetic products need to be opened and tested to determine whether a shade matches.

For approved first-order shade replacement claims, you do not need to return your opened SkinVeil product.

Your replacement will be shipped separately.

This no-return benefit applies only to the first qualifying SkinVeil order.

4. What If None of the Eight Shades Matches My Skin?

SkinVeil is currently available in eight shades, from Fair to Deep.

While our goal is to help you find a natural-looking match, we understand that no shade range can accommodate every skin tone and undertone perfectly.

If our team determines that none of our eight shades is suitable, you may request a one-time partial refund instead of receiving another shade.

Because opened cosmetic products cannot be returned to saleable inventory, the partial refund is 50% of the affected product's purchase price.

This option is available only when:

• The request is made within 30 days of the original order's delivery.

• Our shade-matching assistance has been completed.

• No suitable shade can be identified from our available range.

Any partial refund will be confirmed with you before processing and issued to your original payment method.

A partial refund is not a full money-back guarantee.

5. What If My Replacement Shade Is Out of Stock?

If your selected replacement shade is temporarily unavailable, our team will contact you.

You may choose to wait for the shade to become available or request assistance selecting another suitable shade.

If no suitable replacement can be supplied, we can discuss the partial-refund option described above.

A claim submitted within the 30-day window remains eligible for review even if the replacement is processed afterward.

6. Our 30-Day Claim Window

All Shade Match Guarantee requests must be submitted within 30 calendar days from the date your original order is delivered.

After 30 days, shade mismatches are no longer eligible for complimentary replacements or discretionary partial refunds under this guarantee.

Requests made after the deadline are considered outside the guarantee period.

Please contact us before the deadline if you're uncertain about your shade.

7. What Isn't Covered?

Our Shade Match Guarantee is specifically designed for choosing the correct SkinVeil shade.

It does not cover changes in personal preference, general dissatisfaction with coverage or finish, or requests for additional products unrelated to a shade mismatch.

Second and subsequent SkinVeil orders do not qualify for another free first-shade replacement.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to faulty, damaged, or incorrectly supplied products.

8. Need Help Finding Your Shade?

We're happy to help before or after your first purchase.

Visit our Find My Shade guide to compare all eight shades, or contact us through Shopify Inbox for personalized shade assistance.

CLEAR SkinVeil

Natural-looking coverage for scars and dark spots.

Your shade. Our promise.